This customer had recently made the permanent move out to their home on the Monaco coastline and as a friend of one of the Directors, knew the quality of our products from previous orders.
When we were first asked to carry out an installation in Monaco, the obvious logistical obstacles came to the fore; how much will we have to charge for transport down there, putting up the installers and how much aggravation a service call would cause. After all, Monaco is not the cheapest place to stay!
Fortunately it is quite rare that service calls are required for our products so we took the plunge and quoted everything up. Having seen Schuco ASS70FD bifold doors and Schuco ASS70HI lift and slide doors back in the UK, the customer knew exactly what he wanted from the start. It took a while to get the RAL colour right as the customer wanted a dark brown to offset against the sandy colour of the stone on the property.
Impressed with our fair price, despite all the obvious obstacles, everything was ordered and we got to fabricating everything in Kent. Around 6 weeks later, everything was made and and ready to go. Everything was double, triple and quadruple checked as we didn’t want any reason to have to send someone back!
The journey down in the van took Dave the installer a day and a half. Fortunately, the customer had agreed to put us up in his home for the weekend so the next day, Dave got to work installing everything, which only took a day. The rest of the weekend was then spent enjoying the sun and what else Monaco had to offer – not a bad installation!
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